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FAQ

Are there any extra fees or delivery charges?
There is NO extra fee with a paid inflatable rental in our standard delivery zone. The price listed is all you pay. There is a $25 delivery / setup fee within our delivery zone for free rentals or for other equipment rentals that do not include an inflatable. If you are located in our extended delivery zone there is a $10 additional charge to your rental.

Are your inflatables clean?
Absolutely! Each and every inflatable is inspected, tested, cleaned, and disinfected before each use. Each unit is vacuumed and then cleaned with Matt-Kleen, a disinfectant cleaner. After the cleaning process is complete, each unit is thoroughly inspected for any possible issues or damages.

How long are your rentals?
Our rental window is for 8 hours. If you need additional time or an over-night rental, please ask us! We are always willing to lengthen rental times for a nominal fee as long as the equipment is available.

What does each inflatable rental include?
All of our pricing includes the delivery, setup, and pickup of your inflatable rental, if you are located within our delivery area. We provide all of the necessary equipment for each inflatable, including hoses and extension cords.

Should I tip the delivery / setup people?
Tips are in no way mandatory. Our employees do not work for tips like wait-staff or food delivery people. However, if you feel that they have gone above and beyond in some way a tip is certainly appreciated if you feel strongly about it. Tips are generally offered around 20% of the time.

Do we need to give you a deposit for our rental?
Yes, we require a $35 deposit to secure your rental. You can cancel your reservation three days before the date of your event, and we will refund your deposit. We understand that many unforeseen things can happen before an event. However, if you cancel any time within three days of  your event, your deposit will not be refunded. It will however be good towards a future rental, so you never actually lose it.

Do you donate rentals to charities?
We have donated our equipment to charitable organizations in the past and we do a rental for a worthy non-profit free of charge once a month. If we can help you or your organization or you’d like to be considered for our monthly charitable rental please contact us through email at info@leapsabound.com.

How far away from the house can we set up the unit?
All inflatables need to be set up within 100 feet of an electrical outlet and within 100 feet of a spigot for those that require the use of a hose.

What type of outlet do we need for your equipment?
All we need is a 110 Volt GFCI on at least a 15 amp circuit for each unit rented within 100 feet of where the inflatable unit is to be located. This is just a standard outlet in most cases. If you are renting a treat machine or an additional inflatable they should be located on different circuit breakers to avoid tripping them.

What types of payment do you accept?
For deposits we can accept credit cards and debit cards over the phone or Paypal, credit cards, debit cards, and checking accounts through our online payment processing. For the remainder of the payment due at setup we can accept cash, credit cards, and debit cards. Unfortunately, we cannot accept personal checks.

How big of a space do I need?
That depends on which inflatable you are renting. Please refer to the inflatable info on our website for sizing requirements.

What surfaces can you set up on?

  • We can set up on grass as long as it is mowed to 2 inches or shorter and free of clippings and debris and the sprinkler system is turned off.
  • We can set up on landscaped rock or gravel quarter inch or less in size.
  • We can set up on concrete or pavement as long as there is not a significant slope.

We can se tup on dirt as long as it is free of large rocks, however there is a $10 fee for dry rentals and a $20 fee for wet rentals to set up on dirt because of the increase in cleaning time.

What is your inclement weather policy?
We will set up inflatables in most types of weather, except winds in excess of 25 mph and thunderstorms. If the wind speed is 25 mph or greater, then we will not set up any inflatables due to safety concerns. We encourage you not to cancel due to rain, as most times it is only scattered showers. However, if it is raining on the day of your event, you can decide to cancel. Although, once the inflatable is set up, there will be no refund given for inclement weather. If you decide to cancel your rental due to rain, your deposit will not be refunded. It will however be good towards a future rental, so you never actually lose it.

How early before my rental can I expect my inflatable set up?
Our setup and pickup times are as follows unless other arrangements are specifically made:

  • 8am – 4pm
  • 10am – 6pm
  • 12pm – 8pm
  • 2pm – 10pm

Choose the available time that works best for your party keeping in mind that setup will take between a half hour to an hour.

What should I do if the inflatable deflates?
First of all, we ask that everyone stays calm and assist those in the unit to exit quickly but safely. Inflatables do not come crashing down, but they do need to be exited as soon as possible. Check the following:

  1. Is the light at the end of the extension cord lit? If not the cord is not getting power and the most likely causes are that it got unplugged or you tripped a circuit breaker.
  2. The GFCI on the blower plug may have tripped. Hit the reset button.
  3. The blower may have gotten turned off.

If none of those steps resolve the matter please call us, and we will be more than happy to troubleshoot the problem. If we can’t we will immediately come to your house with backup equipment to remedy the situation.

Should the inflatable be unplugged if it rains, is windy, etc.?
The only time we ask that the inflatable be unplugged is if the wind is blowing in excess of 25 mph. or if there is standing water gathering near the cord or blower. If it is just a light rain, you may leave the inflatable running. If the rain becomes more than a light shower, please turn off the blower and unplug it from the outlet. We ask that you also cover the blower until the rain stops.

Is there a price break for renting multiple units?
We definitely offer discounts for renting multiple inflatables. In addition to our numerous package deals, if you rent two inflatables, you’ll receive 50% off the cost of the lesser-priced rental.

How far in advance should I book for my party?
In order to ensure that you get the inflatable or concession rental of your choice, please contact us as soon as possible. The sooner you reserve your unit the better your chances are that we’ll still have that particular unit available. Sometimes people call to book weeks in advance only to find what they want is already booked on that day. Sometimes people call a few days beforehand and what they are looking for is still available. It all depends.

Can I just rent a treat machine from you?
We are unable to rent treat machines or extras without the rental of an inflatable. However, we are glad to make an exception if we already have another delivery in your area, or if you are located within 10 miles of our home location.

What are the normal rental hours?
Our setup and pickup times are as follows unless other arrangements are specifically made:

  • 8am – 4pm
  • 10am – 6pm
  • 12pm – 8pm
  • 2pm – 10pm

However, if you need a rental outside of these hours, please let us know and we will try our best to accommodate your special request.

Do you do park setups?
We do not deliver and setup in public locations. We only deliver to private residences or businesses.